Shipping policy

Q: How do Sulier heels fit?

Our heels generally run true to size . However, because of the pointed-toe design on many of our signature pumps, we recommend customers with wider feet go up a half-size for maximum comfort.

Q: Where do you ship?

SULIER offers worldwide shipping . Whether you are in New York, Tokyo, or London, we deliver our luxury heels right to your doorstep.

Q: How long will it take to receive my order?

For orders within the United States , shipping typically takes 5–9 business days . International orders generally arrive within 7–10 business days .

Q: What is your return policy?

We accept returns within 14 days of delivery, provided the shoes are unworn, in their original packaging, and the protective film on the soles is intact.

Shipping Policy

Thank you for choosing us! We are committed to providing a reliable and transparent shipping experience. Please see the details of our shipping operations below.

1. Processing & Origin

All orders are processed and dispatched directly from the United States.

Handling Time: Most orders are processed within 1–3 business days.
Tracking: As soon as your order departs our facility, a tracking number will be sent to the email address provided at checkout. Please allow 24–48 hours for the tracking information to update.

2. Transit Times

We offer shipping to domestic and international destinations. Estimated delivery windows are outlined below:

Destination	Estimated Transit Time
United States	5–9 Business Days
International	7–10 Business Days

Note: These timeframes are estimates. While we strive to meet these windows, delivery dates are not guaranteed and may be impacted by carrier delays or high-volume seasons.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and your delivery location. Any promotional "Free Shipping" offers apply to the subtotal after discounts and before taxes.

4. International Orders (Duties & Taxes)

For orders shipped outside of the United States, please be aware of the following:

Customs & Fees: Your package may be subject to import duties, taxes, and customs fees levied by the destination country.
Responsibility: These additional charges are the sole responsibility of the recipient. We have no control over these charges and cannot predict what they may be.
Delays: Customs clearance procedures can occasionally cause delays beyond our original delivery estimates.

5. Address Accuracy

Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is "Returned to Sender" due to an incorrect address, the customer may be responsible for additional shipping fees to re-send the item.

6. Lost or Damaged Items

If your tracking information indicates that your package was delivered but you have not received it, or if your item arrives damaged, please contact our support team within 5 business days of the delivery date.

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FAQ

How do Sulier heels fit?

Our heels generally run true to size. However, because of the pointed-toe design on many of our signature pumps, we recommend customers with wider feet go up a half-size for maximum comfort.

Where do you ship?

SULIER offers worldwide shipping. Whether you are in New York, Tokyo, or London, we deliver our luxury heels right to your doorstep.

How long will it take to receive my order?

For orders within the United States, shipping typically takes 5–9 business days. International orders generally arrive within 7–10 business days.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking link and your unique shipping number to monitor your delivery in real-time.

What is your return policy?

We accept returns within 14 days of delivery, provided the shoes are unworn, in their original packaging, and the protective film on the soles is intact.

Our customer support is available Monday to Friday: 8am-8:30pm (UTC-7).Average answer time: 24h

SULIER // STANDARD

We believe in the integrity of the design over the inflation of the markup. Every pair of Red Bottoms is defined by precision engineering and genuine materials. The new standard for the contemporary wardrobe.